phw9 Privacy Policy

01 Introduction

phw9 ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is fundamental to our relationship with you, and that trust begins with transparency about how we handle your information.

This Privacy Policy describes the types of personal information phw9 collects when you register an account, deposit funds, play games, or otherwise interact with phw9.cam. It explains the purposes for which we process your data, the legal bases that permit that processing, who we share your data with, how long we retain it, and the rights you have in relation to your personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the phw9 Platform as a whole. Where terms are defined in the Terms & Conditions, those definitions apply equally here.

02 Data Controller

For the purposes of applicable data protection laws, phw9 is the data controller responsible for the personal information processed through phw9.cam. This means phw9 determines the purposes for which and the manner in which your personal data is processed.

If you have any questions about how phw9 processes your personal data, or if you wish to exercise any of your data protection rights, you may contact phw9 at [email protected] or through the live chat feature available on the Platform.

03 Information We Collect

phw9 collects the following categories of personal information from and about you:

3.1 Information You Provide Directly

• Account registration information: Full legal name, date of birth, gender, email address, Philippine mobile number, username, and password.
• Identity verification documents: Government-issued identification documents (such as PhilSys ID, Philippine passport, driver's licence, UMID, or Postal ID), proof of address (utility bills, bank statements), and selfie photographs for KYC verification purposes.
• Payment information: GCash mobile number, Maya account details, bank account numbers, and transaction records associated with deposits and withdrawals. Note that phw9 does not store full credit or debit card numbers; payment card processing is handled by third-party payment processors.
• Communications: Messages, emails, and chat transcripts when you contact phw9 customer support or participate in surveys or promotions.

3.2 Information Collected Automatically

• Technical and device information: IP address, device type, operating system, browser type and version, screen resolution, language settings, time zone, and unique device identifiers.
• Usage data: Pages visited on phw9.cam, time and date of visits, time spent on pages, clickstream data, games played, bets placed, session duration, and interaction with promotional content.
• Location data: General geographic location inferred from your IP address (city and region level, not precise GPS coordinates).
• Cookies and similar technologies: Information collected through cookies, web beacons, and other tracking technologies. See Section 9 (Cookies & Tracking) below for more detail.

3.3 Information from Third Parties

phw9 may receive information about you from third-party sources, including:

• Identity verification service providers that confirm your identity and age against government databases and public records.
• Payment service providers (GCash, Maya, banks) that confirm transaction details and account ownership.
• Fraud prevention and security vendors that provide risk assessments and flag suspicious activity.
• Marketing partners and affiliate platforms where you clicked through to phw9 (limited to referral source data, not personal identifying information).

04 How We Use Your Data

phw9 uses your personal information for the following purposes:

4.1 Account Management and Service Delivery

• To create and maintain your phw9 Account;
• To authenticate your identity when you log in;
• To process deposits, withdrawals, and other transactions;
• To enable you to participate in games, place bets, and access gaming content;
• To manage your Wallet balance and transaction history;
• To provide customer support a nd resolve disputes.

4.2 Legal Compliance and Regulatory Obligations

• To verify your age and identity as required by applicable Philippine gaming regulations (21+ requirement);
• To conduct Know Your Customer (KYC) checks and ongoing due diligence;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• To maintain transaction records as required by law;
• To respond to lawful requests from regulatory authorities, law enforcement agencies, and courts.

4.3 Security and Fraud Prevention

• To detect, investigate, and prevent fraudulent transactions, bonus abuse, collusion, and other prohibited conduct;
• To monitor for suspicious account activity and protect the integrity of the Platform;
• To enforce our Terms & Conditions and responsible gaming policies;
• To protect phw9 and other players from harm.

4.4 Personalisation and Marketing

• To personalise your gaming experience and recommend games or promotions relevant to your activity;
• To send you promotional emails, SMS, or in-platform notifications about phw9 offers and new games, where you have provided consent or where we have a legitimate interest in doing so;
• To conduct market research and analyse platform usage trends to improve our services.

4.5 Responsible Gaming

• To monitor gaming behaviour for signs of problem gambling and apply responsible gaming tools where appropriate;
• To process self-exclusion requests and enforce exclusion periods across the Platform;
• To send responsible gaming reminders and notifications as required by our internal policies.

05 Legal Basis for Processing

phw9 processes your personal data on the following legal bases, depending on the specific processing activity:

• Performance of a contract: Processing necessary to fulfil our obligations under our Terms & Conditions, including operating your Account, processing transactions, and delivering gaming services.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including age verification, KYC, AML/CTF obligations, and regulatory reporting requirements.
• Legitimate interests: Processing carried out for purposes of fraud prevention, platform security, improving our services, and direct marketing where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications and certain cookie-based tracking. You may withdraw consent at any time.

06 Data Sharing & Disclosure

phw9 does not sell your personal information to third parties. We may, however, share your data with the following categories of recipients where necessary and in accordance with this Privacy Policy:

6.1 Service Providers and Data Processors

phw9 engages trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, banks), identity verification, fraud detection, cloud hosting, analytics, and customer support technology. These providers are contractually bound to process your data only on phw9's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

phw9 may disclose your personal information to government agencies, regulatory bodies (including gaming regulators), financial intelligence authorities, or law enforcement agencies where required or permitted by applicable law — for example, in response to a court order, subpoena, or regulatory investigation related to gaming compliance, financial crime, or the prevention of harm.

6.3 Business Transfers

In the event that phw9 or its business is acquired, merged, or undergoes a significant corporate restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. phw9 will take reasonable steps to ensure that any successor entity honours the commitments made in this Privacy Policy.

6.4 With Your Consent

phw9 may share your information with other third parties where you have given your explicit consent to such sharing at the time of collection or through your Account settings.

07 Data Retention

phw9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting obligations. The following general retention principles apply:

• Active Account data: Retained for the duration of your Account's active status plus a minimum period thereafter as required by applicable law.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of Account closure or the end of the business relationship, as required under AML regulations applicable in the Philippines.
• Transaction records: Retained for a minimum of five (5) years to comply with financial record-keeping requirements.
• Customer support communications: Retained for up to three (3) years from the date of the communication for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymised.

After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

08 Your Rights

Subject to applicable data protection laws and certain legal limitations, you have the following rights in relation to your personal data held by phw9:

• Right of access: You have the right to request a copy of the personal data phw9 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that phw9 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that phw9 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that phw9 limit the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to data portability: You may request that phw9 provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to object: You may object to phw9's processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09 Cookies & Tracking Technologies

phw9 uses cookies and similar tracking technologies (including web beacons and local storage) on phw9.cam to deliver and improve our services. Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work efficiently and to provide information to the site operator.

9.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the operation of phw9.cam, including maintaining your login session, processing transactions, and ensuring platform security. These cannot be disabled without affecting your ability to use the Platform.
• Performance and analytics cookies: These collect anonymised information about how visitors use phw9.cam — which pages are visited most, how long sessions last, and where users navigate from. This helps phw9 improve the Platform.
• Functional cookies: These remember your preferences and settings, such as language choice and game display options, to personalise your experience.
• Marketing cookies: Used to track your activity across the Platform and, where consent is given, to deliver relevant promotional content. These are only placed where you have provided consent.

9.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies may impair the functionality of phw9.cam, including your ability to log in and complete transactions. For marketing cookies, you may also manage your preferences through the cookie consent banner displayed on your first visit to phw9.cam.

10 Security Measures

phw9 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phw9's servers;
• Hashing of passwords using industry-standard cryptographic algorithms (phw9 staff cannot see your password in plain text);
• Two-factor authentication (2FA) available to all Players and mandatory for certain Account actions;
• Role-based access controls limiting which phw9 personnel can access personal data, based on their job function;
• Firewalls, intrusion detection systems, and regular external security penetration testing;
• Audit logging of all access to personal data and sensitive Account operations;
• Staff training on data protection and information security obligations.

While phw9 takes these steps to protect your data, no method of electronic storage or internet transmission is completely secure. In the event of a security incident that affects your personal information, phw9 will notify you and take immediate steps to contain and remediate the issue.

11 Third-Party Services

The phw9 Platform integrates with third-party services to deliver certain functionality, including payment gateways (GCash, Maya, banks), identity verification providers, game content providers, and analytics tools. When you interact with these integrations, those third parties may collect data about you directly in accordance with their own privacy policies.

phw9 carefully evaluates third-party providers for their data protection standards before integration. We require that all data processors we engage sign data processing agreements that obligate them to handle your data securely, use it only as instructed by phw9, and comply with applicable data protection laws.

phw9 is not responsible for the privacy practices of independent third-party services accessed through links on our Platform. This Privacy Policy applies solely to data processed by phw9 through phw9.cam.

12 International Data Transfers

phw9 primarily processes and stores personal data within data centres that serve the Asia-Pacific region. However, some of phw9's third-party service providers — including cloud infrastructure providers, fraud detection services, and game content providers — may process data in other countries.

Where personal data is transferred outside the Philippines, phw9 takes steps to ensure that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy. Such safeguards may include standard contractual clauses, adequacy determinations, or binding corporate rules as applicable.

13 Changes to This Privacy Policy

phw9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When we make material changes — those that significantly affect your rights or how we process your data — we will provide advance notice by posting a prominent notice on phw9.cam, sending an email to your registered address, or displaying an in-platform notification.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how phw9 protects your information. Your continued use of the Platform after any update to this Privacy Policy constitutes your acknowledgement of the changes.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phw9 handles your personal data, please reach out to us through any of the following channels:

• Email: [email protected]
• Live Chat: Available on phw9.cam daily, 8:00 AM – 12:00 MN Philippine Standard Time
• Terms & Conditions: phw9.cam/terms-conditions
• Responsible Gaming: phw9.cam/responsible-gaming

We take all privacy enquiries seriously and will respond to your request within thirty (30) calendar days. For data deletion or portability requests, we may need to verify your identity before proceeding.